Shipping & Delivery

Every Living In Between piece is made to order. Because your jewelry is created after you place your order, please allow time for production before your order ships.

We want you to know what to expect from the moment you place your order until it arrives.

Order Processing

Most orders are prepared and processed within 2–5 business days before shipping.

Business days do not include weekends or major holidays. Processing times may occasionally be longer during holidays, promotions, product launches, or periods of unusually high order volume.

Once your order has shipped, you'll receive a shipping confirmation email with tracking information.

U.S. Shipping & Delivery

After production is complete, most U.S. orders arrive within approximately 3–7 business days after shipment.

Please remember that processing time and shipping time are separate. Most orders can therefore be expected to arrive approximately 5–12 business days after the order is placed.

Delivery dates are estimates rather than guarantees. Carrier delays, severe weather, holidays, and other circumstances outside our control may affect delivery times.

Shipping Rates

Available shipping methods and shipping costs will be displayed at checkout before you complete your purchase.

Rates may vary depending on your order, destination, and available shipping method.

Tracking Your Order

Once your order ships, tracking information will be sent to the email address provided during checkout.

Please allow some time for tracking to become active. In some cases, a shipping label may be created before the carrier completes its first scan, so tracking information may not update immediately.

Made-to-Order Jewelry

Living In Between jewelry is made to order rather than pulled from pre-produced inventory.

Production begins after your order is placed. This allows us to create pieces centered around the meaningful words, reminders, and milestones that define the Living In Between collection.

Because production time is required, we recommend ordering early when purchasing jewelry for a birthday, holiday, celebration, or other important date.

Ordering Multiple Items

If you purchase multiple products in the same order, your items may occasionally be shipped separately and arrive at different times.

If your order is divided into multiple shipments, you may receive separate tracking information for each package.

Shipping Address Changes

Please carefully review your shipping information before completing your purchase, including your:

• Name
• Street address
• Apartment or unit number
• City
• State
• ZIP code

If you notice an error after placing your order, email info@living-in-between.com as soon as possible.

We'll do our best to help, but because orders can move into production quickly, we cannot guarantee that an address can be changed after an order has been submitted.

Living In Between is not responsible for delivery problems resulting from incorrect or incomplete shipping information provided by the customer.

Delayed Packages

Occasional carrier delays can happen after an order leaves production.

If your tracking information shows that your package is still in transit, please allow additional time for the carrier to complete delivery.

If tracking has not updated for an extended period or your package appears to be lost in transit, contact us at info@living-in-between.com with your order number and we'll help determine the appropriate next steps.

Packages Marked as Delivered

If tracking shows that your package has been delivered but you cannot locate it, we recommend:

• Checking around your property, mailbox, porch, garage, or other possible delivery locations
• Checking with members of your household
• Asking nearby neighbors whether the package was delivered to them accidentally
• Allowing a short period of time in case the carrier marked the package delivered before completing delivery
• Contacting the shipping carrier for additional delivery information

You may also contact us at info@living-in-between.com, and we'll help you review the available tracking information.

Please note that Living In Between cannot guarantee replacement or reimbursement for packages that carrier tracking confirms were successfully delivered.

Lost Packages

If carrier tracking indicates that your package has been lost in transit, please contact us at info@living-in-between.com as soon as possible.

Include your order number and any available tracking information. We'll review the shipment and determine the appropriate next steps.

Damaged, Defective or Incorrect Orders

If your jewelry arrives damaged or defective, or you receive an incorrect item, please contact us at info@living-in-between.com.

Include:

• Your order number
• A brief description of the issue
• Clear photos of the item
• Photos of the packaging when applicable

Please keep the item and its original packaging until we've reviewed your request.

For additional information about replacements, returns and refunds, please see our Returns & Refunds Policy.

Questions About Shipping or Delivery?

We're happy to help.

For questions regarding an order, shipment, tracking information, or delivery, contact us at info@living-in-between.com and include your order number whenever possible.

Living In Between
For the woman somewhere between who she was and who she's becoming.