Returns & Refunds

We want you to feel confident ordering from Living In Between. Because our jewelry is made to order and many of our pieces feature custom engraving, our return process is a little different from a traditional retail store.

Please review the policy below before placing your order.

30-Day Return Policy

If you have a concern with your purchase or would like to request a return, please contact us at info@living-in-between.com within 30 days of purchase.

Please include your order number and the reason for your request.

All returns must be approved before being sent back. Please do not return an item without contacting us first, as unauthorized returns may not be accepted.

Damaged, Defective or Incorrect Items

If your jewelry arrives damaged or defective, or if you receive the wrong item, please contact us as soon as possible so we can make it right.

Email info@living-in-between.com and include:

• Your order number
• A brief description of the issue
• Clear photos showing the item and the issue
• Photos of the packaging when applicable

Once we've reviewed the issue, we'll provide instructions for the next step. Eligible items may be replaced or refunded as appropriate.

Please do not return or discard the product or its packaging until we've reviewed your request.

Personalized & Engraved Jewelry

Many Living In Between products are made specifically for each order and may include custom or pre-designed engraving.

Because personalized and engraved items cannot typically be restocked and resold, approved returns of personalized items may be subject to a deduction from the refund amount.

If you're unhappy with your purchase for any reason, please contact us within 30 days. We'll review your request and let you know what options are available.

Change-of-Mind Returns

We understand that sometimes a purchase simply isn't what you expected.

If you'd like to return an item because you've changed your mind, contact us at info@living-in-between.com within 30 days of purchase.

Return eligibility will depend on the condition and personalization of the product. Personalized or engraved items may be subject to a deduction from the refund amount because they cannot be restocked.

Items should be unworn, unused, and in their original condition and packaging when a physical return is requested.

Exchanges

We do not offer automatic exchanges on made-to-order or engraved products.

If you received a damaged, defective or incorrect item, contact us and we'll determine whether a replacement is appropriate.

For other exchange requests, please email info@living-in-between.com so we can review your request.

Order Changes & Cancellations

We begin processing orders as quickly as possible.

If you need to change or cancel an order, contact info@living-in-between.com immediately after placing your order.

We'll do our best to accommodate your request. However, because our products are made to order, we cannot guarantee changes or cancellations once production has begun.

Refunds

Once an approved refund has been processed, it will be returned to the original payment method used for the purchase.

Please allow additional time for your bank, credit card company or payment provider to post the refund to your account.

Original shipping charges and shipping insurance or package-protection charges are non-refundable once the order has shipped, except where otherwise required by law.

Any applicable deduction for an approved return of a personalized item will be communicated to you before the refund is finalized.

Return Shipping

If your return requires the product to be mailed back, we'll provide return instructions after approving your request.

Please do not mail your order back to the address printed on the package unless we specifically instruct you to do so.

Unauthorized returns may not be accepted or eligible for a refund.

Unless the return is due to an item arriving damaged, defective or incorrect, the customer may be responsible for applicable return shipping costs.

Lost, Stolen or Missing Packages

Shipping and delivery issues are handled separately from product returns.

If your package is delayed, appears to be lost, or is marked as delivered but cannot be located, please contact info@living-in-between.com and refer to our Shipping & Delivery Policy for additional information.

Items Damaged After Delivery

Our return policy does not cover damage caused after delivery by misuse, accidents, improper handling, unauthorized alterations or repairs, or normal wear and tear.

If you're unsure whether an issue with your jewelry qualifies, contact us and we'll be happy to review it.

Questions About a Return or Refund?

If something isn't right with your order, please reach out. We want the opportunity to understand what happened and determine the appropriate solution.

Email info@living-in-between.com and include your order number whenever possible.

Living In Between
For the woman somewhere between who she was and who she's becoming.